Analyst / Senior Officer, Customer Service - Singapore - DBS Bank

DBS Bank
DBS Bank
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Business Function


As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business - they were made just right for you.


Responsibilities

  • Handle overthecounter transactions in an efficient and accurate manner
  • Assist in customers' enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
  • Prospect and introduce customers to the Bank's products and services
  • Educate and migrate customers towards our digital platform
  • Drive service excellence in the areas of customer satisfaction customer wait time, problem resolution and customer feedback/escalation/complaint
  • Ability to understand issues and appropriately escalate to Management in a timely fashion
  • Ensure compliance with all regulatory requirements
  • Contributes to self and team effort by accomplishing related results

Requirements:


  • Minimum Diploma qualification
  • Experience in delivering excellent customer journeys
  • Enjoy working in a fastpaced environment
  • Excellent interpersonal and communication skills
  • Meticulous and a good team player
  • Highly adaptable, ability to deal with ambiguity
  • Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
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Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)


We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.


Primary Location:
Singapore


Job:
Customer Service


Job Posting:
Aug 1, 2023, 5:01:42 AM