Membership Experience Manager - Singapore - ONE15 Marina

    ONE15 Marina
    ONE15 Marina Singapore

    2 days ago

    $60,000 - $100,000 (SGD) per year Tourism / Travel / Hospitality
    Description

    Key Responsibilities:

    • Serve as the primary point of contact for member experience initiatives.
    • Build strong relationships with members to understand their preferences, feedback, and needs.
    • Develop and implement programs that enhance member engagement and loyalty.
    • Oversee the member journey from onboarding, ensuring a seamless and enjoyable experience.
    • Collaborate with front-of-house, events, and operations teams to maintain high service standards.
    • Monitor and improve touchpoints such as communications and amenities.
    • Manage member feedback channels (surveys, suggestion boxes, direct interactions) and analyse data to identify trends and improvement opportunities.
    • Present insights and recommendations to senior management regularly.
    • Identify members to foster a sense of community and belonging for interest group through engagement.
    • Partner with marketing to promote events and highlight member stories.
    • Work cross-functionally with departments to ensure alignment on member priorities.
    • Act as a brand ambassador for the club, representing its values and culture.

    Requirements:

    • Preferably a bachelor's degree in Hospitality, Business, Communications, or related field.
    • 1–2 years of experience in customer/member experience, preferably in luxury, hospitality, lifestyle, or private club environments.
    • Proficient in CRM systems and member engagement tools, with familiarity in member journey mapping and service design.
    • Strong interpersonal and communication skills
    • Able to work on weekends and public holidays

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