- Serve as the primary point of contact for member experience initiatives.
- Build strong relationships with members to understand their preferences, feedback, and needs.
- Develop and implement programs that enhance member engagement and loyalty.
- Oversee the member journey from onboarding, ensuring a seamless and enjoyable experience.
- Collaborate with front-of-house, events, and operations teams to maintain high service standards.
- Monitor and improve touchpoints such as communications and amenities.
- Manage member feedback channels (surveys, suggestion boxes, direct interactions) and analyse data to identify trends and improvement opportunities.
- Present insights and recommendations to senior management regularly.
- Identify members to foster a sense of community and belonging for interest group through engagement.
- Partner with marketing to promote events and highlight member stories.
- Work cross-functionally with departments to ensure alignment on member priorities.
- Act as a brand ambassador for the club, representing its values and culture.
- Preferably a bachelor's degree in Hospitality, Business, Communications, or related field.
- 1–2 years of experience in customer/member experience, preferably in luxury, hospitality, lifestyle, or private club environments.
- Proficient in CRM systems and member engagement tools, with familiarity in member journey mapping and service design.
- Strong interpersonal and communication skills
- Able to work on weekends and public holidays
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Membership Experience Manager - Singapore - ONE15 Marina
Description
Key Responsibilities:
Requirements:
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Manager, Experience
Only for registered members Singapore
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Manager, Experience
Only for registered members Singapore
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Manager, Experience
Only for registered members Singapur
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Manager, Experience
Only for registered members Singapore
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Manager, Experience
Only for registered members Singapur
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Manager, Experience
Assembly Global- Singapore
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Manager, Experience
Assembly Global- Singapore
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Manager, Experience
Only for registered members Singapore
-
Manager, Experience
Assembly Global- Singapore
-
Manager, Experience
Only for registered members Singapore
-
Manager, Experience
Only for registered members Singapore
-
Adobe Experience Manager
Only for registered members Singapore
-
Guest Experience Manager
Only for registered members Singapore
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Guest Experience Manager
Only for registered members Singapore
-
Customer Experience Manager
Only for registered members Singapore
-
Workplace Experience Manager
Only for registered members Singapore
-
Workplace Experience Manager
Only for registered members Singapore
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Experience Household Manager
Only for registered members Singapore, Singapore
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Omnichannel Experience Manager
Only for registered members Singapore
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Senior Manager, Experience
Only for registered members Singapore
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Customer Experience Manager
Full time Only for registered members Singapore