Product Support - Singapore - MEDIAONLINE INTERNATIONAL PTE. LTD.
Description
Meet service level expectations by responding promptly to clients' incident tickets and liaising with internal team to close the tickets;- Install and configure hardware and software;
- Troubleshoot hardware and software problems, including network and security issues;
- Comply with all applicable company product/project development and release processes;
- To assist in any other work as required by the company.
Job Requirement
- Higher Nitec / Diploma in IT, Computer Engineering or equivalent
- Strong interest in IT, hardware, software and customer service;
- Good interpersonal, communication (written and oral in English), and troubleshooting skills;
- Keen to learn, hardworking, disciplined, and responsible.
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