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- be the primary technical contact for customers
- Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
- identify and translate customers' requests ;
- handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
- Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
- Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
- provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
- Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
- be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
- identify potential sales opportunities and forward the information to the sales teams.
- Identify the spare parts needed for Sales team to quote to customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Acts as last form of technical checks to make sure the spares quoted is according to customer's requirement
- curb warranty costs.
- be responsible for the collection of outstanding payments for the Customer Service department
- maintain proper records of interaction with customers within the CRM tool
- control offers and order confirmation as per applicable procedures
- Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
- Degree in Mechanical Engineering
- Be willing to travel if needed.
Technical Support Engineer - Singapore - THE SUPREME HR ADVISORY PTE. LTD.
Description
Roles & ResponsibilitiesLocation: Henderson Road
Working Hour: Mon to Fri, 9AM – 6PM
Salary: $4,000 - $5,000
Job Scope
Requirements
Low Jia Yi R
The Supreme HR Advisory Pte Ltd 14C7279
Tell employers what skills you haveCRM
Field Service
Troubleshooting
Technical Assistance
Hardware
Customer Support
Purchasing
Marine Engineering
Technical Training
Networking
Interventions
Warranty
Customer Service
Linux
Mechanical Engineering
Technical Support