- To meet minimum target set for successful calls for all hotlines.
- To assist department in meeting its KPIs
- To provide feedback to superiors to enhance the efficiency of workflow and work methods.
- To adhere to roster planned in accordance with operational requirements.
- Involved in Project Management to ensure user requirements are meted out and involvement in UAT (User Acceptance Testing).
- Monitor various communication platforms, and Emails and respond promptly.
- To fulfil booking requests for customers
- To ensure customers' and taxi partners' satisfaction by providing friendly and personalized services
- To handle customers' and taxi partners' feedback in a timely, courteous, and accurate manner
- To execute service recovery to customers such as complimentary replacement taxi in the event of accident or breakdown of taxis with passengers
- To assist passengers with the retrieval of lost items in our taxis
- Possess good communication skills and astute ability to understand customers' requirements.
- Responds effectively in a stressful and fast paced work environment.
- Ad hoc duties as assigned
- Able to work under minimal supervision.
- Able to work 3 rotating shifts.
- GCE N'/O'/ A' level
- Able to converse fluently in English and Mandarin/Malay
- At least with min 1 year of customer service experience
- Good typing speed
- Able to toggle effectively over multiple communication channels.
- IT savvy
- Excellent multitasking skills
- Team player
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Control Centre Controller
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Cbm Pte. Ltd. Singapore Full timeJob Description: · Attend to customer enquiries, feedback and complaints via phone, email or in-person · Check and monitor CCTVs for discrepancies, system issues and incidents · Obtain and evaluate all relevant information to escalate car park cases to the Operations teams · Moni ...
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Associate Cabin Crew Control Centre
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Singapore Airlines Singapore**Key Responsibilities** · Associate needs to be trained and be well versed with Crew Manager [CM] system which is primarily used for Crew Tracking. Control associate will update and manage crew rosters daily. Control staff will need to verify alerts in CM pertaining to ANR, rest ...
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control centre controller
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Associate, Operations Control Centre
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Associate Cabin Crew Control Centre
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Operation Control Centre
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Senior Executive, Operation Control Centre
3 weeks ago
Comfort Transportation Pte Ltd Singapore Full timeJob Description: · This is a leadership position, a key leader who will lead a team of Customer Service Agents in delivering responsive services to our customers. · You will report to Head Operations Control Centre and be responsible to the ops matters within your watch. Ample o ...
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SP Group Singapur, SingaporeWhat You'll Do: · Supervises and manages a team of control centre operators to utilise the Supervisory Control & Data Acquisition (SCADA) system to monitor and control the gas supply across the gas networks to meet the gas demands. · Identifies any SCADA alarms or abnormal condi ...
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SMRT Corporation Singapore Full timeJob Purpose · Service Controller is an integral role in SMRT Buses. Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controlle ...
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Associate, Operations Control Centre
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SMRT Corporation Ltd SingaporeAssociate, Operations Control Centre · **Job Purpose** · Provide excellent customer service in an efficient and effective manner. · - Work location will be at Woodlands Depot · **Responsibilities** · Efficient Management · - To meet minimum target set for successful calls for all ...
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SMRT BUSES LTD. SingaporeService Controller is an integral role in SMRT Buses. Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controller, he/she over ...
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DBS BANK LTD. SingaporeRoles & Responsibilities · Business Function · Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In ...
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DBS Bank Limited Singapore Full timeBusiness Function · Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the ...
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Senior/executive, Operations Control Centre
1 week ago
SMRT Corporation Ltd SingaporeSenior/Executive, Operations Control Centre · **Job Purpose** · This role will be reporting to Manager, Operations Control Centre. The prospect will be required to oversee and ensure that daily operations run smoothly and efficiently. On top of that, to make sure department objec ...
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Associate Cabin Crew Control Centre
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Singapore Airlines Singapore**Key Responsibilities** · - Manage crew issues including managing crew operating patterns, standby call-up and variable crewing. · - Resolve operational problems and handling crewing requirements arising from ad hoc flight delays and diversion, Aircraft · - On · - Ground (AOG), ...
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Dbs Bank Ltd. Singapur, SingaporeBusiness Function · Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the m ...
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Childcare Centre Admin
3 weeks ago
GENESIS CHILD CARE (TP) PTE. LTD. SingaporeJob Responsibilties: · - Provide general office admin support to ensure the smooth running of the Centre · - To maintain and update all office records To liaise with Centre Manager/Principal, Teachers, Parents and Regulatory bodies on enrolment and subsidy matters · - In charge o ...
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Sme, Mechanical
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Keppel Telecommunications & Transportation Singapore' · Customer Service · - Maintain a positive and professional working relationship with internal and external clients. · - Respond to customer service requests in a timely manner. · - Respond to emergency calls (24x7 hrs). · - Produce monthly executive reports to clients. · Maint ...
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Business Risk Manager
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GXS Bank SingaporeGXS Bank SingaporePosted 6 minutes ago Hybrid Permanent S$8k - S$13k · - Posted by · - Lee Lee Lim- Talent Acquisition Business PartnerFollow · **Get to know our Team**: · We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how f ...
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Executive, Operations and IT Development
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ACESTES PTE. LTD. SingaporeThe Security Industry Transformation Map (ITM) is a tripartite effort to develop a vibrant, technologically advanced and competitive security industry that delivers better security outcomes for Singapore and provides good jobs for Singaporeans. · Acestes HQ Command and Control Ce ...
Associate, Operations Control Centre - Singapore - Premier Taxis Pte. Ltd.
Description
Job Purpose
Provide excellent customer service in an efficient and effective manner.
Responsibilities
Efficient Management
Excellent Customer Service
Others
Qualifications & Work Experience
Skills
Technical skills include:
General skills include:
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