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- Maximize sales and upselling/cross-selling opportunities through soliciting new catering accounts and maintaining relationship with existing accounts
- Conduct site inspections
- Prepare and present sales contract to clients for Catering & Social Events
- Execution of Group Contracts
- Collaborate and communicate with relevant departments to meet guests' requirements
- Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery
- Booking of function spaces, follow up on room attrition and timeline for rooming lists
- Timely and accuracy preparation of Group Resumes, Banquet Event Orders, Internal Reports and Billing
- Meet or exceed individual and group catering sales target set by the management
- Determines availability of space based on yield management principles
- Lead participation in relevant industry events, trade exhibitions and sales trips for networking and lead generation
- Preparations of department reports
- Attends and chairs meetings
- Supervise and support Catering Sales & Conference Services Team
- Present sales reports and recommendations for management updates and decision-making
- Be involved in career progression and succession planning of team members
- Diploma in Hospitality Management
- Minimum 8 year working experience in Catering & Conference Services for an upscale property
- Prior experience in managing a team
- Knowledge in Microsoft Office including words, excel, power point
- Knowledge in Opera Cloud
- Basic knowledge of AV equipment
- Understanding of room space, entertainment options, menus, floral options
- Able to lead and train new team members
Assistant Director of Catering Sales - Singapore - CAPELLA HOTEL, SINGAPORE
Description
Roles & ResponsibilitiesPosition Overview
The Assistant Director of Catering Sales & Conference Service is responsible for all areas of the Catering Sales & Conference Services department. The individual provides our guests with specialized and personalized service for events and group accommodation management with responsibilities revolving around ensuring a smooth transition Pre-Sales to Post Event Phase through efficient coordination and communication.
The Role
Sales Activities
Manage Team
Talent Profile
Attrition
Lead Generation
Microsoft Office
Entertainment
Property
Succession Planning
Presales
Hospitality Management
Exhibitions
Yield Management
Networking
Opera
AV
Excel
Customer Satisfaction
Catering