Manager, Patient Experience - Singapore - SingHealth Group

SingHealth Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

National Neuroscience Institute of Singapore
Manager, Patient Experience:

Job Category: Administration

Posting Date: 31 Jan 2024You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.

You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Job Requirements

Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
Must have a proven track record in building a service culture
Experience in developing, evaluating and conducting service training is essential
Strong command of English language and a second language
Proficient in writing and editing
Adept in conflict resolution, data analytics and presentation
Excellent planning and organisation skills
Independent, resourceful and able to handle multiple projects
Excellent interpersonal skills, skilful in managing multiple stakeholders