Client Relationship Manager - Singapore - Peoplebank
Description
Retail Assistants (Retail & Consumer Products)Full timeMonthly Commission, Fixed Bonus, Variable BonusProvide excellent and specialized customer service by creating emotionally enriched relationships with clientsDevelop and nurture meaningful and loyal client relationships through personal connections and CRM initiativesManage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performanceTransform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
Create a long-term authentic bond with clients by making them feel the experience is truly about them.Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.
SALES Achieve individual KPIs:
Unit Per Transaction (UPT)Conversion rateAssist in daily sales and weekly sales reporting to head office (where necessary)
STORE APPEARANCE / VISUAL MERCHANDISINGEnsure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
STOCK MANAGEMENTEnsure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customersEnsure all stock transfers into and out of the store are properly recorded to minimize stock lossCUSTOMER SERVICE & CRMAcquire new clients to database.
Develop client relationships by providing clients regular updates.PROFESSIONAL REQUIREMENTSCaring, authentic trusted Client Advisor:
an intuitive sales associate with a passion for style;A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;Courageous with ideas and innovative in your approach, always ready to grow and learn;Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;Being a master at storytelling and at the art of asking engaging questions;Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
EA Licence:
08C5248Company information
Registration No EEA No.08C5248Report this job advert
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