Jobs

    Operations Duty Manager - Singapore - MOUNT FABER LEISURE GROUP PTE. LTD.

    MOUNT FABER LEISURE GROUP PTE. LTD.
    MOUNT FABER LEISURE GROUP PTE. LTD. Singapore

    1 day ago

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    Description
    Roles & Responsibilities

    As an Operations Duty Manager, you will be part of a team that oversees the on-site operations across Mount Faber Leisure product offerings with the aim of (1) achieving a consistent delivery of exceptional experience to our guests and (2) enforcing a safe and secure work culture. You will lead as an interim incident manager and situation management during the first hour of a crisis situation.

    You will be expected to respond to guest's needs, perform touchpoint engagement, and manage real-time incidents. You will also be required to perform situational assessments and put in place mitigating measures and deploy resources. The ideal candidate is able to effectively think on his/her feet and possess high energy levels.

    You will be required to liaise with internal stakeholders, and our parent company, state agencies and outsourced security agencies.

    Job Duties and Responsibilities

    • Manage operational Resilience and Crisis Management. This includes:
    • Acting as Interim Incident Manager (IM) during the 'Golden Hour' of a crisis situation
    • Providing Command, Control & Coordination before arrival of MFLG Incident Management Team (IMT)
    • Providing an interim crisis management response
    • Making management-level situational assessments before escalation
    • Facilitate and participate in all MFLG's Resilience Exercises; and
    • On-duty point-of-contact for SPF and SCDF
    • Provide leadership presence in absence of Senior Management on weekends, public holidays and major events.
    • Work with the Resilience Management and Security team to implement and execute operational plans.
    • Ensure established operations and guest service standards are followed.
    • Perform situational assessments and put in place mitigating measures and/or deploy resources onsite.
    • Manage service-related incidents that have been escalated, and handle guests' feedbacks and determine appropriate actions to ensure it meets or exceed guests' expectations.
    • Supervise and guide the Service Operations team in terms of daily operations and administrative duties, and monitor their work schedules.
    • Conduct daily briefings and write incident reports with after action reviews.
    • Manage and oversee the Incident Management System (IMS).
    • Be part of the Workplace Safety Health & Security (WSHS) committee to promote and manage health and safety, emergency response and risk assessment protocols.
    • Handle and oversee daily operations of the Operations Command Centre (OCC).
    • Manage and work closely with outsourced Security vendor.
    • Assist with any additional duties or projects as required.

    Job Requirements

    • Diploma or Degree in Hospitality Management, General Management or equivalent.
    • At least 3 years' relevant experience in hospitality front office, crisis management or operations.
    • Required to perform shift duties.
    • 5 day work week including weekends and Public Holidays.
    • Self-motivated with strong written and verbal communication skills.
    • Strong people management skills.
    • Candidate must possess Class 3 or 3A License.
    Tell employers what skills you have

    Front Office
    Management Skills
    Leadership
    Risk Assessment
    Leisure
    Workplace Safety
    Hospitality Management
    Emergency Response
    Crisis Management
    People Management
    Incident Management
    Hospitality
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