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- Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc
- Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework
- Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps
- Monitor process execution and performance outcomes and measure against KPI targets
- Report process performance to management
- Perform business impact assessment of changes requested by stakeholders
- Manage external or internal escalation of process related issues
- Work with relevant stakeholders to identify and prioritize improvement initiatives
- Lead improvement initiatives or changes to achieve targets including redesign of broken processes, use of digital enablers to improve efficiency and effectiveness of processes
- Manage changes from process and/or key system enhancements
- Bachelor degree
- Certified Lean Six Sigma / PMP
- Experienced in leading multiple projects
- Working knowledge of Lean & Six Sigma concepts, design thinking, process and value stream mapping
- Comes with Advanced skills with Excel formulas & data management / Advanced PowerPoint design skills / Process modeling skills
- Ability to engage at Senior Stakeholders level and influence the change agents/leaders
- Ability to build strong relationships with stakeholders
- Good oral and written communication skills
- Ability to effectively facilitate workshops & achieve set objectives
- Strong Leadership qualities as well as the ability to operate with virtual teams based at various locations
Process Manager - Singapore - Singtel Group
Description
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
This position is responsible to develop and maintain the Business Products suite of processes, drive process KPIs definitions and management, and lead process improvement initiatives.
Make an impact by:
Skills for Success: