- Manage all incoming and outgoing enquiries from customers via various communication platforms. (e.g., Zendesk, Freshdesk, Qontak, Privyr, WhatsApp, SMS etc.)
- Support in establishing automated standards in answering machines.
- Build rapport and establish good relationship with customers to ensure customer retention & loyalty.
- Communicate and work closely with the front desk and therapist team to ensure maximum customer satisfaction.
- Equipped with sales, customer service and skincare knowledge to educate customers on Porcelain's Products & Services.
- Handling and replying promptly to all customers enquire and providing the best solutions to them.
- Cultivate new leads by suggesting Porcelain's service and product offerings.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Weekly reporting and feedbacks on the efficiency of the customer service process.
- Develop and execute lead generation strategies to drive customer acquisition and revenue growth in the B2C market segment.
- Research and identify potential leads and prospects through various channels including online research, social media, and industry events.
- Create compelling content and messaging tailored to specific B2C audience segments to attract and engage potential leads.
- Qualify leads based on predefined criteria and prioritize them for follow-up by the sales team.
- Collaborate with marketing and sales teams to align lead generation efforts with overall business objectives and sales targets.
- Utilize CRM software and other tools to track lead activity, progress, and outcomes.
- At least 1 year of customer service-related experience preferably in beauty Industry
- Proficient in English (both written/spoken), mandarin will be a plus.
- Strong customer orientation and ability to adapt/respond in different environments.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
- Strong communication and interpersonal skills
- High-level of initiative and service orientation
- Ability to work independently, multi-task, prioritize and manage time effectively
-
Generative Specialist
3 weeks ago
Singapore Technologies Engineering Ltd SingaporeJob ID: Location: Digital Hub, SG- Description: · - **JOB RESPONSIBILITIES**: · As a Generative AI Specialist, you will: · - Evaluate Technologies: Assess and evaluate existing and emerging Generative AI technologies for suitability in meeting business objectives. · - Collaborate ...
-
General Insurance Specialist
1 week ago
RIZK INSURANCE SOLUTIONS AGENCY PTE. LTD. SingaporeWe are looking for a General Insurance Specialist to join our family. · The duties are, but not limited to, the followingadministrative work · - Ensure that compliance requirement are fulfilled and adhere to · - Ensure that the required CPD hours are completed every year · - Advi ...
-
General Ledger Specialist
3 weeks ago
JACOBS DOUWE EGBERTS SingaporeGeneral Ledger Specialist · - Finance · - Singapore · - Full-time · - Singapore · - Support MSU and MU in accounting activities. · - Maintain general ledger accounts and prepare journal entries. · - Perform month-end account closing activities and reconciliations for management & ...
-
Lead Generation Specialist
3 weeks ago
TRINET TECHNOLOGIES PTE LTD Singapore** · Responsiblities: · - Conduct lead generation, prospecting and qualifying potential new clients for both Singapore and Indonesia · - Proactively schedule calls with perspective clients via google meet/zoom calls (including cold calling) · - Provide support to marketing initia ...
-
General Services Specialist
3 weeks ago
TECNICAS REUNIDAS, S.A. (SINGAPORE BRANCH) Singapore**Responsibilities** · - Coordination and administration of company and general site service matters not limited to servicing of the cars, coordination of company bus /mini bus shuttle service, cleaning and maintenance services, etc · - Coordination and administration of company ...
-
General Services Specialist
3 weeks ago
TECNICAS REUNIDAS, S.A. (SINGAPORE BRANCH) Singapore**Responsibilities** · - Coordination and administration of company and general site service matters · - Coordination and administration of company accommodation but not limited to managing the company's houses, buying necessary items, arranging housekeeping when necessary, etc · ...
-
Lead Generation Specialist
2 weeks ago
EQUE PTE. LTD. SingaporeWorking Location: Central · Working hours: 10am to 6pm (Monday to Friday) · **Your role**: · - Research and identify potential leads through various channels, including online research, social media, and networking events · - Develop and maintain a database of leads and prospects ...
-
Generative Ai Specialist
1 week ago
Jobline Resources Pte Ltd Singapore**Responsibilities**: · As a Generative AI Specialist, you will: · - Evaluate Technologies: Assess and evaluate existing and emerging Generative AI technologies for suitability in meeting business objectives. · - Collaborate Across Teams: Work closely with various departments to ...
-
General Accounting Specialist
3 days ago
BLU VENTURES PTE. LTD. Singapore**Overview**:The General Accounting Specialist shall support the Finance team in the discharge of their duties. · **Specific tasks**: · - Perform day to day financial transactions, including verifying, classifying, and recording accounts payable/receivable data · - Reconcile the ...
-
Generative Ai Product Specialist
2 weeks ago
Databricks SingaporeFEQ425R67 · The Product Specialist for Generative AI will lead the enablement, expertise, and backline support for our customer-facing field team with for Generative AI including supporting RAG (retrieval augmented generation), open source models like Llama2, MPT, Mistral, 3rd pa ...
-
Ict & General Services Specialist
2 weeks ago
ENI SingaporeOPEN DATE-CLOSING DATE: 15/06/2023-15/07/2023 · Pacific Asia-Singapore-SINGAPORE-SG-SINGAPORE ORCHARD RD. · PROFESSIONAL FAMILY: ICT · Home National | Expert | Residential · **IRC ICT & GENERAL SERVICES SPECIALIST** · At **Eni**, we are looking for an **ICT & General Services Spe ...
-
Marketing & Demand Generation Specialist
3 weeks ago
INGERSOLL-RAND SINGAPORE ENTERPRISES PTE. LTD. Singapore**Job Summary** · The Marketing and Demand Gen Specialist, South Asia is to make and implement effective campaign plan, execution and evaluation in the right focused areas that helps Ingersoll Rand to achieve leads generation & management objectives. Besides, this role is to enha ...
-
Marketing Lead Generation Specialist
2 weeks ago
Ohmyhome SingaporeDepartment: Marketing · - Reports to: Marketing Lead · **JOB RESPONSIBILITIES**: · - Planning and executing leads generation campaigns through organic and paid channels. · - Craft compelling, original and relevant ads content and strategy ideation. · - Ensure consistency, promote ...
-
Registered Specialist and General Medical
2 weeks ago
SOG Health Pte. Ltd Singapore**Singapore**: · **Responsibilities**: · - The main areas of practice include women's health, men's health, paediatrics, dermatology, aesthetics and internal medicine. Medical practitioners who are keen to join us may deposit their CV. · - The position is ideally suited to any me ...
-
Insurance Specialist for General Insurer
2 weeks ago
HR FACTORS PERSONNEL PTE. LTD. Singapore**To be responsible for regular visitation to Bank partners and build strong pipelines of business opportunities including cold callings and face to face meetings. To identify, develop and execute business development strategies and sales campaigns. To evaluate, underwrite and qu ...
-
Claim Specialist- General Insurance
4 days ago
JP RECRUITMENT PTE. LTD. SingaporeJChen & Associates is a leading insurance provider dedicated to offering comprehensive insurance solutions to individuals and businesses. We are committed to delivering exceptional service and innovative products to meet the diverse needs of our clients. With a strong presence in ...
-
Sr Lead Generation Specialist
1 week ago
Broadridge SingaporeSr Lead Generation Specialist · Broadridge is growing We are seeking a Senior LeadGen Specialist to join our team in SINGAPORE, or HONG KONG or MANILA The Senior LeadGen Specialist will be a member of the LeadGen team within Broadridge's Global Sales, Marketing and Solutions Orga ...
-
Indonesia Demand Generation Marketing Specialist
3 weeks ago
A1G0 PTE. LTD. SingaporeOur client is a leading provider of cloud-based solutions, offering a comprehensive suite of services for businesses across various industries. With a strong focus on innovation, reliability, and scalability, they empower organizations to leverage the full potential of cloud tech ...
-
Field Marketing and Demand Generation Specialist
2 weeks ago
A1G0 PTE. LTD. SingaporeOur client is a leading provider of cloud-based solutions, offering a comprehensive suite of services for businesses across various industries. With a strong focus on innovation, reliability, and scalability, they empower organizations to leverage the full potential of cloud tech ...
-
Customer Engineering Specialist, Generative Ai
3 weeks ago
Google SingaporeGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. · **Minimum qualifications**: · - Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. · - 2 y ...
Customer Success cum Lead Generation Specialist - Singapur, Singapore - Porcelain
2 weeks ago
Description
Reporting Line: Customer Success Manager / Marketing Team
Role Overview:
This hybrid role involves ensuring customer satisfaction and retention while actively generating leads to support business growth. The Incumbent Is expected to embrace the Porcelain values and philosophy when communicating to all external and internal parties.
Responsibilities & Duties:
Customer Success
Lead Generation
Job Requirements:
About Porcelain:
Porcelain is a cult-premium skincare brand from Singapore founded by veteran aesthetician, Jenny and her daughter, Pauline with the vision to marry craftsmanship and technology to create the future of skincare. Guided by its key philosophy of achieving healthy skin from within, Porcelain Spa and Porcelain Skincare (its product range) has won more than 80 awards since its inception in 2009.
Porcelain has been featured on Forbes, BBC, the Louis Vuitton City guide and won Best Beauty Spa in Asia (WLSA) for 8 consecutive years. An industry trailblazer, they own and operate three upscale spas including Singapores first smart-spa x wellness café concept store at Paragon Orchard.
A digital pioneer, they are highly tech-enabled. One product being a proprietary mobile app which tracks a clients skincare journey and offers personalized prescriptions. Through their uncompromising standards in products and service, Porcelain aims to be a lifelong beauty partner that journeys with every individual through the evolution of their skin.
Brand Vision:
Porcelain aims to be aglobal skincare companyby being yourtrusted lifelong beauty partner, helping you feelconfident in your own skin.
Brand Mission:
More than an established skincare brand with deep technical expertise, Porcelain will always be a PEOPLE-first company. We are enabled by technology to consistently deliver excellent products and services. Beyond that, we aim to better lives through building deeper relationships with our stakeholders while being highly conscious of the impact and value we create in the world. #DoWellDoGood
&v=024){kind=logo}
