- Monitoring and managing the entire customer service process
- Resolving customer issues brought to our attention in a timely and effective manner
- Creating procedures and policies for effective customer service
- Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
- Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
- Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
- Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
- Ensure that Standard Operating Procedures (SOPs) are kept updated
- Provide administrative support and perform ad-hoc duties as assigned
- 6 months contract
- Toa Payoh
- Mon to Fri, 8.30am to 6pm
- Up to $3,300
- Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
- Strong proficiency in Microsoft Word, Excel & Powerpoint
- Fast and independent with strong analytical and problem-solving abilities
- Ability to drive change and provide continuous improvement ideas
- Possess good interpersonal and communication skills
- Experience managing several stakeholder relationships across suppliers, internal and customers
- Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
- Ability to work collaboratively as part of a cross-functional team
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Senior/Executive for Customer Experience and Operations, Digital Platforms, up to - Singapore - SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities
Duration:
Location:
Working Hours:
Salary:
Requirements
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
(Registration no: R
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
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Tell employers what skills you haveNegotiation
CRM
Tactics
Customer Experience
Process Improvement
Segmentation
Quantitative Analysis
Content Strategy
Strategy
Planner
Online Marketing
Project Management
User Experience Design
Digital Marketing
Digital Strategy
Human Resource
Business Process
Business Development
Ability To Learn
Customer Journeys
