Service Quality, Analyst - Singapore - AIA SINGAPORE PRIVATE LIMITED

AIA SINGAPORE PRIVATE LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

WHO WE ARE LOOKING FOR

A team player who will manage the end-to-end process of complaints received and ensures that the cases are closed within the required turnaround time.

WHAT YOU'LL BE DOING

Manage the complaints received and maintain the service delivery standards.
Conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainant.
Manage demanding/difficult complainants.
Handle facetoface meetings, telephone contacts and written communications with complainants.
Effective liaison with colleagues from other departments that support investigation and service recovery process.
Submit complaints management related reports on a timely basis.
Any other adhoc tasks and projects as assigned.