- Registration of guests at check-in, including the processing of all guest reservations and the assigning and blocking of rooms
- Understanding and adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
- Communicating efficiently on room status, room status tracking, all locations, and rates
- Establishing and implementing expected guest programs and professionally handle guest requests and questions
- Actively improving hotel standards by providing relevant information such as customer feedback
- Carrying out daily front desk operations
- Ensuring that all guests receive a positive first and last impression at The Warehouse Hotel
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning
Customer Service Representative - Singapur, Singapore - The Lo & Behold Group
Description
Our concepts are part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers. Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You'll be in charge of:
We love people who:
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
Should your application progress to the next stage, we will be in contact to arrange for an interview.
Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore's lifestyle and hospitality landscape.
Whether we're building Singapore's first rooftop bar from ground-up, or ironing out the creases of Asia's top fine-dining restaurant, all that we do comes down to one thing: People. We've found that when we design for people and create magical experiences in the process, we're able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.