CRM Functional Consultant - Singapore - ZENITH INFOTECH (S) PTE LTD.

ZENITH INFOTECH (S) PTE LTD.
ZENITH INFOTECH (S) PTE LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

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Description
This is a 12 months contract assigned to our client


Work Location:
To be confirmed


Salary Range :
$7,000-$9,000

Job Scope


  • Analyze an organization and design its processes and systems, assessing the business model and its
integration with technology.


  • Assess current state, identify customer requirements, and define the future state and/or business
solution.


  • Research, gather and synthesize information.

Job Description:


  • Translate business requirements into CRM business solutions
  • Identify key stakeholders for requirements gathering; elicits and documents requirements and validates
against scope


  • Contribute to requirements management, including approval, communication, traceability, and re-use
  • Contribute to transfer of functional requirements to development and test team members
  • Leverage CRM
workflow technology to automate business processes


  • Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM
system in order to meet evolving business requirements


  • Stay informed on updates and new releases in CRM technologies
  • Educates end users on CRM functionality, as needed
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