Operator - Singapore - CAREWELL AMBULANCE SERVICES PTE. LTD.
Description
rovides direction, leadership and day to day management of the assigned Operations Department, inclusive of marketing, communications, and fleet services.
- Measures, evaluates, and validates response time performance to ensure excellence in all contractual areas and to maximize customer satisfaction.
- Maintains unit hour deployment to ensure response time compliance and minimum staffing levels meet or exceed contractual requirements and budgeted unit hour utilization levels.
- Assists with the development, implementation, and enforcement of policies, procedures, and guidelines which promote sound patient care, customer service, employee health and safety, and limits / minimizes risk and liability.
- Ensures tracking and management of Patient Care Report completeness and quality; develops, implements, and administers programs which account for all Patient Care Reports.
- Works collaboratively with the Operations Supervisor(s) & Communications Supervisor(s) to make certain all run reports are completed to standard prior to an employee's departure from a shift.
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