IT Service Management - Singapore - NCS

NCS

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

IT Service Management (SMO, SAP Products):

Date:15-Mar-2023

Location:
Singapore, Singapore

Company:
Singtel Group

Are you looking for value adding and impactful work?

Do you want to make a difference with your expertise?

With us, you'll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners.

Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We drive our passion for harnessing technology._
We bring people and technology together._
We advance communities and transform industries_.

We're searching for a SAP SMO to be part of our diverse team of talent here at NCS

Overview:

Your will part a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client.

You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients' operation, then this is the position for you.

Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

What we aim to accomplish together:
You will be performing the following scope of work for a system or a family of systems for a NCS key client:

Service Management
Configuration Management
Incident Management
IT Security Management
IT Security Compliance & QA Management

The following are the activities in each scope of work:
Service Management

Monitor and report on the SLA/KPI of the inscope systems, grouped under the System Family, to the client
Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
Monitor and update client on operation concern and/or compliance matters and propose resolution.
Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
Conduct and/or participate in management update meetings
CCC, Operations, Service Review, Audit and Management Meeting.
Review reports from Operations & Support (O&S) project teams within the System Family
Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and endpoints) records maintained and updated by Client appointed Asset Officer.
Maintain oversight and review the Obsolescence at System Family Level.
Prepare and submit report to Client

Incident Management

Lead investigation and resolution of incident
Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
Escalate and/or seek Client's acceptance and approval of assessed risks.

IT Security Compliance & QA Management

Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
Declare, review and report compliance status to SMO head office annually.
During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
Provide a Rectification Plan on any gaps found.
Provide rectification plan for issues arising from audit.
Seek waiver on compliance whenever it is justifiable.
Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept uptodate for audit and review purposes.
Work with Client on system enhancement required for policy changes and audit requirements.

**A little m