Manager, Call Centre Shared Service - Singapore - SingHealth Group

SingHealth Group

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Singapore Health Services Pte Ltd
Manager, Call Centre Shared Service:

Job Category: Administration

Posting Date: 17 Apr 2024As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth's call centres remain accessible to patients is key.

You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance.

You will be involved in analysing patient feedback and workload trends as part of quality improvement and performance management in the call centres to ensure excellent customer service is delivered in a timely manner.

You will be responsible for keeping call centre team members engaged and motivated through initiatives that will bring joy at work.

You will also be required to participate in work groups to drive change in the call centre.

Requirements:

Bachelor's Degree with at least 8 years of relevant handson operational experience and 2 years of supervisory experience
Possesses experience leading digital transformation and automation projects (including but not limited to Robotic Process Automation) in a call centre or in service industry
Prior experience in healthcare industry will be an advantage
Good project management skills
Independent, strong team player who can multitask in a dynamic and fastpaced environment
Strong communication and interpersonal skills
Req ID: 3299