Customer Support Executive - Singapore - WHIPPER TENNIS ACADEMY LLP
1 week ago
Description
We are looking for a Customer Support Executive to manage & offer excellent customer service and after-sales support. You will create policies and procedures.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
Responsibilities:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
Requirements:
- Excellent interpersonal and written and oral communication skills.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Friendly & outspoken character
- To be patience in handling with angry clients
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