Chief Coordinating Officer - Singapore - Gardens by the Bay

Gardens by the Bay

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

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Description

COMPANY DESCRIPTION

DESIGNATION :
Chief Coordinating Officer (Attractions Operations)

RESPONSIBILITIES

The Chief Coordinating Officer is responsible for managing and overseeing the day-to-day operations for the Gardens, ensuring that guests have a safe and enjoyable experience.

***Your key responsibilities will include the following: - Lead and co-ordinate the efforts of various departments to ensure a welcoming experience for the visitors

Ability to coordinate and make sound operational decisions (in operations and deployment of attraction operations and other operational business units) that ensure a smooth and efficient operations of the Gardens and pleasant guest experience from the point of arrival to departure of our guests
Active deployment of resources including both inhouse and outsource manpower deployment within and across teams
Ensure effective management of the daily attractions operations, facilities management, and optimal conditions of the horticultural displays
Manage and implement crowd management strategies, effectively address onsite incidents and emergencies
Analyse, develop and implement visitor management plans in accordance to visiting patterns
Continuously assess and improve the guest experience, gathering feedback and implementing changes as necessary
Review related processes to drive continuous improvement
Ensure compliance with all relevant health and safety regulations and standards
Liaise with other authorities on matters that may affect Gardens by the Bay operations

QUALIFICATIONS

Degree in any relevant field
Minimum 8 years' of relevant experience in a tourist attraction or related industry
Handson approach to management and leadership
Ability to manage, supervise, and deploy a frontline team with robust teamwork
Resourceful and dynamic with strong interpersonal and communication skills
Pleasant and friendly disposition, with the ability to remain customeroriented under challenging situations
Creative, adaptable and able to work in a fastpaced environment
Ability to influence and drive collaboration across various departments
Able to work on weekends and public holidays