Service Desk IT Engineer - Singapore - IT CONSULTING SOLUTIONS SINGAPORE PTE. LTD.

Description

Roles & Responsibilities

IT Support Engineer

Responsibilities:

• Perform IT support for end users.Operational Impact: Ensure smooth functioning of IT systems and user satisfaction.
  Measurement Criteria: Regularly measure and improve user satisfaction scores through efficient issue resolution.
  
• Coordinate with users on project tasks.Operational Impact: Facilitate seamless project execution by providing necessary IT support.
  Measurement Criteria: Regularly report on project task status and ensure timely completion.
  
• Assist in Knowledge Base, Assets Management for ServiceNow.Operational Impact: Ensure accurate and up-to-date documentation of IT assets and processes.
  Measurement Criteria: Regularly update Knowledge Base and Assets Management system, and collaborate with team members to enhance content quality.
  
• Knowledge of Active Directory for adding, deletion of accounts.Operational Impact: Ensure proper management of user accounts and permissions.
  Measurement Criteria: Manage Active Directory accounts efficiently, including adding, deleting, and updating permissions based on organizational requirements.
  
• Imaging of laptops.Operational Impact: Ensure standardized setup and deployment of laptops.
  Measurement Criteria: Successfully perform laptop imaging using SCCM imaging via PXE boot, and troubleshoot any issues that may arise during the process.

Requirements:

• Min with an ITE or Diploma in Information Technology or a related field.
• Exhibit exceptional interpersonal skills, both verbal and written, with the ability to effectively communicate and engage with individuals at all levels.
• Demonstrate proficiency in desktop, laptop, and printer hardware, as well as TCP/IP networking.
• Have a solid understanding of Windows 10 and Office 365 applications.
• Prior experience in liaising with vendors for laptop/desktop repairs and parts replacement is preferred.
• Proficient in basic networking concepts and troubleshooting techniques.
• Familiarity with ITIL practices and processes is desirable.
• Must be self-motivated, collaborative, and possess effective learning capabilities.
• Display commitment, proactivity, and a dynamic approach to work.
• Exhibit a genuine passion for technology, computers, and interpersonal interaction.

Tell employers what skills you have

Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Interpersonal Skills
Active Directory
Administration
Information Technology
SQL
Service Desk
Application Support
Networking
Service Level Management
Communication Skills
ITIL
Team Player
Technical Support