Cainiao Operation Quality Specialist Singapore - Alibaba

Alibaba
Alibaba
Verified Company
Singapore

2 weeks ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

Basic Infomation

Department:
Cainiao


Degree:
Bachelor


Work Experience:
5 year

  • 1. Set up daily operation KPI with operation teams (service, cost, etc.); 2. Analyze and report daily operation qualities performance, dig into details to monitior ops KPI; 3. Accurately locate operation issues through data analyse, and make solutions to stablize qualities and keep good customer experience; 4. Sensitively find out specific impact to customer experience, and work with operation teams to solve the problems finally.

Position Requirement

  • 1. College degree or above, more than 3 years of relevant work experience in logistics operations, work experience in process design or quality management is preferred; 2. Experience in data analysis, familiar with SQL and visual data tools, strong learning ability, data sensitivity and insight into operation issues; 3. Srong coordination and communication skills to coordinate external suppliers and internal operation teams to implement projects; 4. Active in work, resistant to pressure and strong in learning