Customer Success Engineer - Singapore - ELITEZ & ASSOCIATES PTE. LTD.

Description

We are hiring

The successful imcumbent:

Customer Success Engineer (CSE) provides technical support and ensures the success of our client's post-implementation. He/She is an authority on company's product architecture in its entirety, showcasing individual expertise in software and adept knowledge of its integration with hardware.

Acting as the Single Point of Contact for our clients, CSE will liaise with the hardware team for specific technical inquiries, ensuring a seamless and cohesive experience.

Key Responsibilities:

• Develop a deep understanding of company's products, from software to hardware, ensuring comprehensive support across our technology suite.
• Provide expert software support, resolving issues swiftly to maintain high levels of client satisfaction.
• Maintenance Management: Implement and manage software maintenance processes, actively monitoring and analysing activities to identify improvement areas, and managing preventative maintenance schedules.
• Oversee the ongoing maintenance of software and platform solutions, ensuring they are current, optimized, and operating effectively within the client's infrastructure.
• Collaborate closely with the hardware team, addressing hardware-related concerns, and providing timely resolutions to clients.
• Own direct communication with clients, actively engaging and guiding them through resolution processes to successful outcomes.
• Create and maintain technical documentation, conduct regular sales data analysis, and prepare reports that inform strategic decisions.
• Assist the Sales/BD Director in delivering insightful sales presentations and product demonstrations, translating technical capabilities into client value.

Requirements:

• Tertiary qualification in Computer Science, Information System, Computer Engineering or a related field.
• At least 3 years of professional experience as a developer
• Proficiency in back-end development using Entity Framework, C#, .NetCore, .Net Framework, MS SQL, and RESTful Web API.
• Solid understanding of databases, both SQL and NoSQL.
• Experience with version control systems (e.g., Git).
• Knowledge of containerization and orchestration technologies (e.g., Docker,Kubernetes) is a plus.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus.
• Experience in Inventory Management System, Warehouse Management Systemand SAP is a plus.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a collaborative team environment.

HOW TO APPLY:

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Reg No: R1433814

EA License No: 20C0426 (Elitez & Associates)