Customer Service Officer - Singapore
2 days ago
Job summary
Manning of the officer tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM To assist and support shoppers' needs and requests at the customer service counter Ensure all CX related reports are accurately recorded – inventory redemption transactions shift reports lost & found enquiries log Resolve receipt dispute issues by liaising with merchant and shoppers Respond to Live Chat and online enquiries including feedback related to general enquiries and Suntec+ points accreditation Engage shoppers during counter visits on the Suntec+ loyalty program Respond to in-bound casual leasing enquiries for atrium space through online platforms KPI: Enquiry response time responsiveness Follow up on leasing leads for pushcart and vending machines Secure booking of pushcarts and vending machines subject to approval of merchandise category by Revenue team KPI: Closing rate Site walk and inspection of vendor operations Assist with tenant liaison for the following Calls to tenants to promote lease of Space Ad Sites KPI: Call rate leads churned Engagement with tenants for participation promos deals physical activations in upcoming campaigns Engage train tenants in Suntec+ onboarding including basic program training
Job description
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