- Manage shipment import and export within the Asia Pacific region;
- Lead and manage escalations, working closely with cross functional teams as main point of contact;
- Support customers for end-to-end operational activities, including onboarding and review of requirements;
- Lead process improvement and implementation initiatives, working closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
- Oversee and ensure that SLAs are met and attend to customer enquiries;
- Collaborate with internal and external stakeholders on service delivery details;
- Engage in inbound and outbound operational activities;
- Perform escalating and reporting of deliverables and data input;
- Work closely with internal teams and departments on review and stocking of inventory;
- Support regional service delivery projects.
- 2 years of relevant experience in the logistics & supply chain industry;
- Experience managing import and export activities in the Asia Pacific region;
- Knowledge of Microsoft Office;
- Knowledge of SAP;
- Strong communication and negotiation skills;
- Meticulous and detail-oriented;
- Able to work well independently, as well as effectively in a team;
- Attractive benefits and remuneration;
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Lead Service Delivery Executive - Singapur, Singapore - FCS Careers Pte Ltd
Description
Job DescriptionAbout the Company
Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.
Responsibilities
We're looking for a motivated Lead Service Delivery Executive to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.
Requirements
Employment Details
Get in touch with us
If you'd like to explore this opportunity, please reach out to Cleon Tan (Regn No. R for a confidential discussion.
FCS CAREERS PTE LTD (EA 94C4359)
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Requirements
★ Flexible and able to learn quickly ★ Independent ★ Strong communication skills ★ Well organized and process-driven ★ Keen eye for detail
