Customer Service Officer - Singapore - PERSOLKELLY SINGAPORE PTE. LTD.

    PERSOLKELLY SINGAPORE PTE. LTD.
    PERSOLKELLY SINGAPORE PTE. LTD. Singapore

    1 week ago

    PERSOLKELLY Singapore Pte Ltd background
    Description
    Roles & Responsibilities

    Customer Service Officer (Digital Contact Centre) (1 year)

    • Leading Utilities Group company
    • Salary Range: $2,000 - $2,800 (depending on qualifications and experience)
    • Duration: 12 months extendable/convertible
    • Working Location: Kallang Sector
    • Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)
    • Up to 3 months bonus per year

    Job Responsibilities

    • Answer incoming queries and address in a professional and timely manner
    • Provide accurate and detailed information to customers regarding products and services
    • Resolving customer issues, complaints or concerns with empathy and problem-solving skills
    • Documenting customer interactions and maintaining accurate records in the database
    • Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
    • Adhoc duties as assigned by Supervisor

    Job Requirements

    • At least 2 years of experience in contact centre handling voice and/or non-voice channels
    • Possess excellent interpersonal, communication and customer service skills
    • Able to work independently in a face-paced environment while being a cohesive team member
    • Self-directed, able to multi-task, self-motivated and able to work under pressure
    • Possess initiative to respond to customer's needs with a commitment towards service excellence
    • Proficient in MS Office applications

    Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

    We regret to inform that only shortlisted candidates will be notified.

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    PERSOLKELLY Singapore Pte Ltd


    • RCB No E


    • EA License No. 01C4394


    • Reg No: R Lok Ding Hann)

    Tell employers what skills you have

    Customer Service Skills
    Able To Multitask
    Microsoft Office
    Microsoft Excel
    Interpersonal Skills
    Administration
    Data Entry
    MS Office
    Adaptability
    Good Communication Skills
    Communication Skills
    Customer Satisfaction
    Team Player
    Microsoft Word
    Customer Service
    Disposition
    Job Search
    Service Excellence
    Able To Work Independently
    Customer Service Experience