Strategic Service Account Manager - Singapore - Medidata Solutions

Medidata Solutions
Medidata Solutions
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

Requisition ID:

528162


Medidata:
Power Smarter Treatments and Healthier People

Your Mission:


To work strategically with Sales team to enhance Professional Services selling for AP South, India and ROA (except for China, Japan and Korea) territory by driving Professional Services sales engagement to prospects and existing clients for current and future opportunities.

This position is based in Singapore office.

  • Hunt for new professional services business opportunities in new/existing customer accounts
  • Interface directly with Professional Services, product, solution consultant, R&D, sales, operations and all necessary cross functional team to win.
  • Work with the sales team and Professional Services team to manage the overall relationship and expectations with existing / new customer (direct or indirect) from a professional services perspective for all services and deliverables across all Medidata functions
  • Present and be able to clearly explain to all professional services offerings, methodologies and support structures to assist in bringing on new clients and expanding business in existing clients
  • Lead by facilitating customer issues, escalations and feedback
  • Grow Medidata's penetration, through value selling and relationship building, within the client account via winning through high customer satisfaction
  • Actively team with sales organization and professional services organization to ensure customer satisfaction
  • Maintain and increase referenceable clients

Your Competencies:


  • Experience preferably in clinical or biomedical or software development environment
  • Electronic Clinical Data Management (eCDM) software consulting experience desirable
  • Prior professional services project financial experience required
  • Prior services delivery experience required
  • Excellent verbal/written communication and organizational skills
  • Excellent computer skills, public speaking, presentation and teaching skills
  • Excellence with MS Office suite, Word, Excel and PowerPoint
  • Excellence with MS Project, project development and management
  • Strong command of spoken and written English

Your Education & Experience:


  • Requires a fouryear college degree or higher preferred, analytic discipline a plus; or equivalent years of experience
  • Minimum 5 years' experience in direct client facing service and sales engagements
  • Requires a minimum of 8 years systems/software development project management experience, or equivalent years of experience

EEO Statement:


  • Medidata Solutions International Asia Pacific Pte. Ltd. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or other factors that are unrelated to the legitimate business interests of Medidata Solutions._
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