Cpbb Digital Banking - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Retail Banking

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Fixed Term

Posting Date: 28/Nov/2023, 3:59:34 AM

Unposting Date:
Ongoing

Recent Polytechnic Graduates who join the SG CPBB Digital Banking Apprenticeship Programme will go through a 12-month learning and development journey across various SG Digital Banking Functions (including but not limited to CX Support, Design Thinking, Digital Engagement, Digital Platforms, Digital Sales, Retail Analytics).

During this learning journey, you will embark on two 6 months rotations. You will be exposed to different projects and tasks, alongside structured trainings, mentorship and on-the-job learning.

Through the programme, you will experience an incredible and varied global learning experience, which include:

Talent assignments
Technical and professional skills training
Future Skills and development workshops
Targeted online learning
Inspiring thought leadership speaker events
Reallife business problem solving and more

Our Digital Teams

CX Support
Shape and champion the customer centric culture of SG CPBB. Through the initiatives stated under 'Processes', it helps foster a culture where every member is dedicated to understanding, valuing, and enhancing the customer experience

Design Thinking

Using client centric approach to drive process simplification and projects, to achieve business objectives across our channels as well as bestinclass client experience

Digital Engagement

Ensuring our customers remain engaged with our mobile app, products, services, and maintain a strong relationship with our bank

Digital Platforms

Deliver the bank digital capabilities from the business side on our Digital Platforms (primarily on Online Banking, Mobile Banking, Pre-Login Website and Online Realtime Onboarding platform)

Digital Sales

Support acquisition for personal retail baking products in Singapore and ensure smooth digital sales operation to facilitate the launch of digital programs

Retail Analytics

Generate and manage customer leads for BTL campaigns and providing routine tracking reports to monitor campaign performance & effectiveness

Strategy

To drive initiatives to foster a culture where every member in SG CPBB is dedicated and accountable to deliver a customercentric experience across all facets of the business
Support the development of effective owned media channel acquisition and crosssell strategies and optimizing channel experiences to drive conversions

Business

To foster a strong commitment to drive a customercentric culture across SG CPBB by implementing initiatives
Leverage on customer analytics and feedback to gain actionable insights
Establish a robust feedback loop, actively seeking and listening to customer feedback and utilizing to drive improvements in products, services and overall customer experience
Provide support to track, monitor, analyse and report online sales funnel drive digital sales for key retail products such as Personal loan, Credit Card, CASA and Wealth
Provide support in any other ad hoc activities to achieve business deliverables

Processes

To support the leads and colleagues of Digital banking in the various rotations (including but not limited to)

Data analysis

Analysing customer data to extract meaningful actionable insights and trends

Feedback collection

Gathering and interpreting customer feedback through various channels such as surveys, interviews, other channels to derive actionable insights to enhance customer experience

Communication

Regularly communicate customer success stories, feedback key insights of customer voices to reinforce the impact of a customercentric approach

Collaboration

Establish seamless collaboration and discussions across departments to ensure consistent and cohesive customer interactions

Monitoring

Keeping track of customer satisfaction metrics such as NPS/ Kantar brand, and identifying areas for improvement

Technology and tools

Use of customer analytic tools/ technologies to enhance datadriven decision making
Work closely with crossfunctional team including Product, Operations, Tech and Group teams to maximize client experience and satisfaction

Risk Management

Where applicable, escalate key issues identified during the process of gathering client insights
Implement new digital capabilities, initiatives and campaigns in accordance with Retail Banking Risk Management framework and governance processes

Governance

Support to optimize reporting framework, process operation, and program management
Display exemplary conduct and live by the Group's Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all app