Customer Relations Officer - Singapore - CATALYST TALENT STRATEGY CONSULTING PRIVATE LIMITED

CATALYST TALENT STRATEGY CONSULTING PRIVATE LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

The Company
You would most probably be a customer of our client.

They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.

Scope of Position:

Responsibilities

Understand customers needs and provide quick, accurate and satisfactory answers to their queries

Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)Point to point enquiries from customerSimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)Perform out bound calls to customers who leave callback

Ensure proper recording of conversation with customer in the call centre system
Meet/exceed all individual and team key performance indicators (KPI) set by the management
Maintain a positive and helpful approach in interactions with all customers
Able to work during weekend and perform OT when necessary
Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

Mandarinspeaking
Have previous experience in call centre is highly preferred or customer service experience
A team player with good interpersonal and communications skills
Selfmotivated and able to work independently with mínimal supervision

Salary:
From $2,000.00 per month

Schedule: