Field Technician - Singapore - Unisys

Description

We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world.

Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions.

You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put,

we believe in better lives .

Join us Learn more about Unisys and our key solution offerings:
Unisys, StealthTM, CloudForte, InteliServeTM

What success looks like in this role:
Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

Create / update and track ticket in ticketing tool to closure observing SLA commitments

Escalate, when necessary, in accordance to escalation matrix

Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc.

Liaise and work closely with customer to address service concerns and to solve technical problems

Work with technical team to resolve more advanced issues when necessary

Perform Install / Move / Add / Change (IMAC) activities as tasked

Ensure all material are properly documented and handed over during shift changes

Perform any ad-hoc duties as assigned

Build sustainable relationships and engage customers by taking the extra mile

#LI-AP1You will be successful in this role if you have:

Job Requirements

Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent

Singapore Citizen or PR preferred (This position will need to secure Cat 2 security clearance)

Relevant experience in IT system support and hardware maintenance, field support

Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

Basic knowledge in Networking and Database management will be added advantage

Airport operations background will be added advantage

Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

Ability to work responsibly, independently and in a team

Able to interact with all levels of people and work under stress

Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends, public holidays etc.

Training will be provided

Working hours.

Rotating 12 hours shift or as assigned4 days 12 hours and 3 days restFollowed by 3 days 12 hours and 4 days rest

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations.

We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

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Notice For U

S Applicants:
Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

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