- Technical Troubleshooting: Provide first-line technical support by diagnosing, troubleshooting, and resolving software and application issues reported by users.
- Bug Identification and Escalation: Accurately identify, document, and escalate product bugs to the engineering and product teams, providing detailed and reproducible reports.
- Ticket Management: Manage and prioritize technical support tickets within a ticketing system (e.g., Jira), ensuring timely resolution in line with service level agreements (SLAs).
- User Communication: Communicate technical solutions, workarounds, and status updates to users in a clear, concise, and easy-to-understand manner.
- Knowledge Base Contribution: Contribute to the creation and maintenance of a technical knowledge base, including FAQs and troubleshooting guides, to empower users to self-serve.
- At least 1+ years of experience in a technical support, QA, or similar technical role.
- Proven experience with bug tracking software (e.g., Jira) and support ticketing systems.
- Capability Requirements:
- Strong logical thinking and problem-solving skills, with the ability to diagnose complex technical issues systematically.
- A passion for technology and a strong ability to quickly learn new products and software.
- Ability to work effectively with both technical (engineering) and non-technical (user) stakeholders.
- Excellent technical writing skills.
- Basic scripting skills (e.g., Python, JavaScript) for troubleshooting.
- Familiarity with APIs and how to test them.
- Experience working in an Agile/Scrum development environment.
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Technical Support Specialist - Singapore - Tundra Technical Solutions
Description
Contract Duration: 12 Months
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.
Job Responsibilities:
Experience Requirements:
Bonus Points:
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
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