Customer Service Advisor - Singapore - TTS EUROCARS PTE. LTD.
Description
Responsibilities:
- Ensure good aftersales support to customers by rendering the highest level of customer service
- Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
- Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
- Promptly input daily transactions of vehicles service/repairs and where necessary generate reports for customers' review
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
- Build sustainable relationships and trust with the customers and committed to increasing customers' engagement level
- Recommend suitable packages and/or addons for customers
- Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
- Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily recordkeeping and reporting
- Follow up on any outstanding payments
- Capture customers' feedback on the service levels, and present findings for Management's review
- Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
- Any other adhoc duties assigned
Job Requirements:
- Minimum GCE 'O' Level or NITEC / Diploma in Automotive Technology or equivalent
- Experience in repair work scheduling and resource planning
- Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
- Working knowledge of motor insurance claim process
- Customer serviceoriented, proactive, and independent with a positive working attitude
- Strong attention to detail, organizational and time management skills
- Able multitask and prioritise, articulate issues, problem identification, evaluation, and provide resolution
- Team player with selfdiscipline and willingness to learn qualities
- Strong administrative and coordination qualities
- Good interpersonal and communications skills with the ability to build strong customer relationships
- Flexible, friendly, helpful nature, and a team player
- Possess a valid Class 3 driving licence
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