IT Support Engineer - Singapore - ORCHID LAUNDRY

Description

**Position Overview:**

The IT Support Engineer is a key member of the IT department responsible for providing technical assistance, troubleshooting, and support to end-users within the organization. This role involves resolving hardware and software issues, setting up and maintaining systems, and ensuring smooth technology operations to enhance productivity and minimize downtime.

**Key Responsibilities:**

1. **Technical Support:**

Respond to user inquiries and technical issues via phone, email, or in-person promptly and professionally.

Diagnose and resolve hardware, software, and network-related problems efficiently.

Provide step-by-step guidance to users on issue resolution or workaround solutions.

2. **End-User Assistance:**

Assist users with software installations, updates, and configurations.

Educate users on best practices for using hardware, software, and applications effectively.

3. **Hardware and Software Maintenance:**

Install, configure, and maintain computer systems, laptops, printers, and peripherals.

Perform regular updates, patches, and security measures on software and systems.

Troubleshoot and repair hardware components as needed.

4. **Network Support:**

Troubleshoot network connectivity issues, both wired and wireless.

Assist in setting up and managing network devices, such as routers, switches, and firewalls.

5. **System Administration:**

Maintain user accounts, permissions, and access levels.

Assist in the administration of servers, domains, and other IT infrastructure.

6. **Documentation and Reporting:**

Maintain accurate records of support requests, resolutions, and actions taken.

Provide reports on recurring issues, trends, and improvements to management.

7. **Remote Support:**

Provide remote assistance to off-site users, ensuring their technical needs are met.

8. **IT Projects:**

Collaborate with the IT team on various projects, such as system upgrades, migrations, and implementations.

9. **Training and Knowledge Sharing:**

Conduct training sessions or workshops for users to enhance their IT skills and knowledge.

Share technical knowledge with colleagues to foster a learning culture.

**Qualifications:**

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure

Fundamentals) are advantageous.

Proven experience in providing technical support and troubleshooting.

Strong knowledge of hardware, operating systems (Windows, macOS), and common software applications.

Familiarity with network fundamentals, including TCP/IP, DNS, DHCP.

Excellent problem-solving and communication skills.

Customer-oriented approach and the ability to work well with end-users.

Ability to work independently, manage priorities, and meet deadlines.

Adaptability to changing technologies and environments.

**Benefits:**

include competitive salary, a dynamic work environment.