Customer Services - Singapore - U CONNECTIONS PTE. LTD.

Description

Roles & Responsibilities

Job Description:

• Provide first level of support and customer service.
• Escalate problems or issues promptly and resolve customer queries.
• Provide quality customer service support to customers over e-mail and phone.
• Learn about our products to be able to answer customer queries.
• Handle customer's queries, service requests and ad-hoc sales enquiries. Follow up on various requests whenever required.
• Handle ad-hoc duties.

Job Requirements:

• Minimum Diploma in any field.
• Excellent communication and interpersonal skills.
• At least 2 years of relevant work experience will have an added advantage.
• Proficient in Microsoft Office applications.
• Able to work well in a team.
• Required language(s): English, Mandarin

Tell employers what skills you have

Customer Service Processes
Sales
Microsoft Office
Customer Service Delivery
Customer Service Operations
Interpersonal Skills
front line customer service
Customer Service
Customer Service Excellence
Customer Services
customer service support