Customer Service Advisor - Singapore - MVCI ASIA PACIFIC PTE. LTD.

MVCI ASIA PACIFIC PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Summary

Core Work Activities

Handle inbound calls within stipulated service levels.
Assist customers in vacation planning and worldwide hotels reservations through the system.
Assist in resolving customer care issues and handle customer enquiries.
Takes responsibility for call logs and documentation into the system.
Optimize booking opportunities and promote customer retention and loyalty.
Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
Meet up with members for oneonone program education (by appointment only) on an adhoc basis.
Assist customers who purchased different products from Marriott Vacation Club i.e. Asia Pacific Points (Singapore Club), MVCD Exchange Program Australia (Australia Club), Bali Plan, Marriott Vacation Club Destination (MVCD), Legacy Weeks and any other new Club.
Book First Day Benefits & Book Reservation using Club Points in Club Resorts, Explorer Collection and other usage options for Member.
Send acknowledgement confirmation to members after every request, when necessary.
Assist with periodic unassigned call/biweekly introductory call/Periodic call to update List from bounce back report.
Fulfill trade for Marriott Bonvoy Points and issue certificates.
Collect Annual Dues, Maintenance Fee, Club Dues and Loan Payments.
To generate upgrade and referral leads.
Work closely with Contract Admin team to assist with contract modifications and resale inquiry.
This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Preferred Qualifications

Education
Minimum Diploma
Minimum of one (1) year of experience in the related field is preferred
Applicants must be willing to work on weekends and Public Holidays when scheduled to.
Willing to work on rotating shift.