Admin Executive - Singapore - Kaplan Higher Education Institute Pte Ltd

Kaplan Higher Education Institute Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

COMPANY DESCRIPTION
Kaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions.

As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant.

To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time.

Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

DESIGNATION :
Admin Executive (Aus & Euro - FE)

RESPONSIBILITIES
To meet growing demands, our Program management team is looking for individuals who are passionate and able to work well under pressure in a fast
- paced, high volume environment. As an integral part of the team, you are required to provide efficient and effective support. You should possess excellent interpersonal and coordination skills, with the ability to multitask on administrative work and adapt to changes. If you are a person who loves challenges and enjoys communicating with people, we invite you to join us for an opportunity to enhance the customer experience and contribute to our fast-growing business.

Key Roles and Responsibilities

Student Management (40%)

Conducting welcome orientations / inductions (if applicable)
Start the class for new modules
Conducting class visits
Attending student forums / program committee meetings / student feedback sessions
Updating students with concise information on time (program updates course details, result release, graduation information, etc.)
Drafting adhoc program updates
Responding to students' administrative enquiries / requests
Resolving any students' complaints / feedback
Provide good advice / alternative solutions for students when issues arise
Bringing students' feedback / issues to the management and recommending solutions
Highlighting students with learning difficulties and/or other problems to Academics Team/Student Counselor and recommending action
Issuing warning letters for students with low attendance
Building rapport with students

University Management (40%)

Liaising with universities on students' enquiries / requests
Liaising with universities on meetings / events (e.g. student forums)
Communicating and negotiating with universities on students' issues / problems (e.g. extenuating circumstances cases, etc.) and lecturers' issues
Building relationship with universities

Cross Department Communication (10%)

Communicating with other departments (e.g. sales, finance, etc.) for clarification on or resolution of student issues (e.g. request to retrieve exam scripts from Exam Office for appeal cases)
Responding to government agencies such as ICA, CPE, Police, etc on time for all enquiries

Teamwork & Personal Development (10%)

Communicating regularly with Backend Counterpart to achieve work efficiency & effectiveness
Providing support to other members in the organization wherever necessary
Attending training as required
Proposing ideas for work improvement

QUALIFICATIONS