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- Performs check-ins and check-outs.
- Ensure all reservations are entered in timely and accurate manner.
- Handles guests enquires and complaints.
- Attend to customer's need and ensure customer satisfaction.
- Follow up on email enquiries.
- To work closely with Housekeeping and Maintenance Department
- To carry out our duties and responsibilities assigned.
- This role will report to the Hotel Manager.
- Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
- 1 year work experience required.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
Client Relations Coordinator - Singapore - NUVE HOLDINGS PTE. LTD.
Description
Roles & ResponsibilitiesJob Summary
Responsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service.
Duties and Responsibilities
Job Requirements :
Front Office
Upselling
Microsoft Excel
Restaurants
Travel Arrangements
Housekeeping
Interpersonal Skills
Spa
Pressure
Cashiering
Customer Satisfaction
Customer Service
Decision Making
Back Office
Hospitality