IT Business Analyst - Singapore - SAKSOFT PTE LIMITED
Description
Roles & ResponsibilitiesAcademically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar
Sound knowledge of UC applications design/development/testing and support area
Managed and/or developed applications that leverage Avaya's appliances for use by Contact Centre
Relevant experience more than 6years
At least 8 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.
Knowledge on Tetherfi Products will be added advantage
Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server
Implementation experience in Avaya Contact Centre Products is a MUST.
Independent, proactive and self-starter with excellent interpersonal and communication skills.
Strong analytical and good problem-solving skills.
Ability to work in a fast-paced and team-oriented environment.
Must be a team player
Tell employers what skills you haveCustomer Relationship
Customer Relationship Management CRM
Relationship Management
Scripting
UC
Cantonese
Office Administration
Avaya
Application Support
SQL Server
Attention to Details
Teamoriented
Communication Skills
Customer Oriented
Team Player