Lead Tea Barista - Singapore - HT VENTURE PTE. LTD.

Description

Key Responsibilities

Provide friendly and attentive customer service, greet customers warmly, assist them in selecting their beverage based on their preferences and dietary restrictions, handle cashiering duties, and prepare fruits as required.

Assist in stocktaking and recording to ensure accurate inventory management.

Demonstrate teamwork and collaboration, supporting co-workers, fostering a positive work environment.

Assume shift-leading responsibilities when the Operations Lead is not on duty, overseeing operations and guiding team members.

Utilise proper brewing techniques and equipment to ensure the quality and consistency of each beverage served.

Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of health & safety and hygiene protocol.

Act in compliance to operational policies and procedures.

工作职责

提供友好细心的顾客服务,热情迎接顾客,根据顾客的喜好和饮食限制协助他们选择饮料,处理收银职责,并根据需要准备水果

协助进行库存盘点和记录,确保库存管理准确

展示团队合作精神,支持同事,营造积极的工作环境

在运营主管不在岗时承担班组领导责任,监督运营并指导团队成员,促进积极的团队合作

运用适当的冲泡技术和设备,确保每份饮料的质量和一致性

保持Tea Barista 区域的清洁和卫生标准,包括冲泡设备、服务用具和工作台,以满足健康与安全和卫生规范的要求

遵守运营政策和程序

Qualifications:

Previous experience in the F&B industry, understanding operational excellence.

O level certification preferred, with proficiency in English and Chinese for customer communication and product knowledge understanding.

Skills:

Good interpersonal and communication skills, fostering positive teamwork.

Commitment to maintaining exceptional customer service and brand reputation.

Willingness to take on additional responsibilities and lead shifts as needed.