Guest Experience Associate - Singapore - HABYT CENTRAL PTE. LTD.

HABYT CENTRAL PTE. LTD.
HABYT CENTRAL PTE. LTD.
Verified Company
Singapore

4 weeks ago

Wei Jie

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Wei Jie

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Description

About the job
Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place


As a Guest Experience Associate, you are a Habyt brand ambassador and will be a part of a high-performing team at our Flex property - Habyt Cantonment, contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.


Your responsibilities will include:


  • Greeting guests and performing checkin and checkout duties
  • Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
  • Delivering highquality customer service by listening to guests' requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
  • Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary prearrival work for VIPs, corporate clients, groups, etc.
  • Monitoring and maximising room inventory to accommodate new sales leads and reservations
  • Proactively encourage longer lengths of stay for inhouse guests
  • Proactively upsell to hit monthly team and individual targets
  • Proactively looking for areas for development and improvement for yourself and others
  • Updating guest data in the PMS and other IT systems as required
  • Ensuring compliance with all SOPs and standards

The skills, attitude, and experience we require are:

  • A minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
  • Independent with exceptional customer service and teamwork skills
  • Understand the importance of teamwork as well as individual contributing towards a common goal
  • Excellent interpersonal, written, and verbal communication skills
  • A willingness to work rotating shifts
  • Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required
  • Active listening and problemsolving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
  • Techsavvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems
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