Billing Customer Service Specialist - Singapore - Tundra Technical Solutions

    Tundra Technical Solutions
    Tundra Technical Solutions Singapore

    4 days ago

    Technology / Internet
    Description

    Billing Customer Service Specialist

    Contract Duration: 12 Months

    This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

    Job Responsibilities:

    Billing Inquiry Resolution: Serve as the primary point of contact for all user inquiries related to billing, payments, refunds, and subscriptions, providing timely and accurate resolutions via email, chat, and other channels.

    Payment Issue Investigation: Investigate and troubleshoot payment discrepancies, transaction failures, and other billing-related issues by working with internal systems and external payment partners.

    Policy Communication: Clearly communicate financial information and billing policies to users, ensuring they fully understand their subscription details and charges.

    Feedback Analysis: Proactively identify and analyze trends in user payment feedback to recommend improvements to our billing processes, systems, and user experience.

    Cross-functional Collaboration: Collaborate with the finance and engineering teams to address complex billing issues and contribute to revenue-enhancing projects.

    Experience Requirements:

    At least 1+ years of experience in a billing support, payment operations, or finance-related customer service role. Experience in a tech or SaaS company is highly preferred.

    Capability Requirements:

    • Strong analytical and problem-solving skills with exceptional attention to detail.
    • High level of empathy and professionalism when handling sensitive financial conversations.
    • Ability to work efficiently in a fast-paced environment and manage a high volume of inquiries.
    • High degree of integrity and trustworthiness in handling confidential financial information.

    Bonus Points:

    Experience with major payment gateways.

    This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.


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