Restaurant Manager - Singapore - SENSUS COCINA PTE. LTD.

Description

JOB DESCRIPTION

Restaurant Manager is responsible of directing other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.

Restaurant Manager acts as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.

The Restaurant manager makes sure employees perform variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.

JOB SUMMARY

• Recruit, plan and oversee scheduling for the restaurant's part timers
• Liaise with the management and staff of the restaurant to ensure provision of top quality customer services.

- solve immediate issue with customers
- provide a high standart service to customers

• Provide required training to other members of staff, both new recruits and existing staff member
• Listen to enquiries and complaints of customers
• Resolve any issue or disagreement among members of staff and between members of staff and customers
• Cover up for any member of staff that is unavoidably absent from his/her duty post.
• Manage and organize all cash and paperwork duties in the restaurant
• Ensure members of staff adapt to the sanitary standards of the organization

SPECIFICATIONS

• To have a degree in hospitality management
• More than 3 years' experience as Assistant Manager.
• Proficient in Microsoft Office.
• Able to withstand work pressure and customers' demand.
• Possess very good communication skills.
• Able to correspond in writing with guests and internal staff.