Operations Engineers - Singapur, Singapore - CSG

Description

At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Full-time Operational Engineer at CSG.

Who will love this job

What you'll do

Essential Job Functions

The incumbent is responsible for providing key development + in-life support for their focused product / solution area to internal and external resources.

Create necessary configurations in BSS applications

Support and maintenance of production and non-production environments - including on-call support / work variety of shifts to include weekends, holidays or extra shifts/extended shifts or as needed.

• Work with L1/L2/L3/L4 support and operations teams to ensure successful deployment and operation of their application and ongoing operational activities

• Independently build and test reliable solutions and once released, troubleshoot any issues, actively seeking out problems and solving them.

• Respond to high severity production issues and perform root cause analysis

• Create seamless/automated build scripts used for release management across all environments.

• Contribute to the DevOps community by way of good & best practices and support mentoring/coaching and training the wider team

• Comprehend customers security and data policies and ensure adherence

• Liaison with cross functional teams to investigate customer issues and drive early resolution.

• Prepare, validate, and Share the data which are required to cleanup/correct/reconcile as a part of fix

• Maintains system and database backup and recovery policies and procedures.

• Acts as a SME for operational aspects of assigned solution/product. Performs installations, configurations, and upgrades to CSG products and 3rd party software.

• Hands on experience in scripting languages and object-oriented programming language

• OS experience: Windows and/or Linux

• Experience in infrastructure and application monitoring tools

• Understanding and working knowledge of CI/CD pipelines

• Ability to troubleshoot issues and provide solutions

• Validation of installation/release and configuration processes and procedures

• Active participation with the other teams involved in delivery (Development & Project Management).
• Troubleshooting and bug fixing for solutions once in place.

• Participate in the on-call rotation

• Under limited supervision, support the development team in releases and promotions from development through to production, as defined by playbook. Solution & New Product Evaluation:

• Assists in the identification and analysis of the internal/external client's technical requirements.

• Under limited supervision, gathers information from customers on technical requirements.

• Under limited supervision, provides technical input and consultation for application deployment. Communication & Documentation:

• Effectively communicates with customers and colleagues a like.

• Produces and maintains documentation on projects, research, solution delivery and support and automation as assigned.

Experience

• 3-5 years of related experience in operational engineering or equivalent role or 2-3 years in software development

Bachelor's degree in Engineering or equivalent

• Some experience with a broad range of IT technologies: Network, Storage, Virtualization, Compute, Database, Automation, SDLC, and distributed transactions in high volume managed services or billing services provider environments

Knowledge, Skllls and Abilty

• Familiarity with practical agile development methodologies.

• Experience with required coding and scripting languages (Shell Scripting).

• General knowledge of database architecture and function.

• Demonstrates a great deal of self-drive and initiative in a highly independent environment.

• Strong oral and written/editing skills.

• Good interpersonal skills.

• Knowledge of Linux Shell and Windows PowerShell scripting.

• Works with some independence, yet most feature level work assigned by lead. Knows when to seek guidance from teammates or lead.

• Balances task load to deliver in a timely manner.
• Involved in story creation and iterative planning.

• Demonstrates solid skill and is working to gain additional experience

• Good Understanding of OS, Network, Database and application monitoring tools.

• Demonstrates creativity when researching or solving a situation.

Location(s):