- Man or drive the PV according to duty roster plan and when assigned by supervisors.
- Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC).
- Conducting security patrol in the train and reporting faults and abnormalities discovered to OCC.
- Handle and process transactions for passenger (e.g. problem cards, upgrades).
- Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area).
- Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc).
- Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc).
- Ensure the opening and closing of the station according to the appropriate timetable.
- Handles all train and station incidents and emergencies (e.g. accident, assault and train related fault/alarm etc).
- Be part of Company Emergency Response Team where one is expected to undergo CERT course
- Responsible for their own as well as their Team's Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.
- NITEC/ Higher NITEC with Engineering background.
- Work on three rotating shift including weekends and public holidays.
- Ability to differentiate all colours (as not all indicators are accessible).
- Participate in exercises with internal or external agencies when required.
- Experience in frontline customer service working is preferred.
- Proficient in English and preferably in one other official language.
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Assistant Station Manager, Circle Line - Singapore - SMRT TRAINS LTD.
Description
Duties & Responsibilities
The Assistant Station Manager is responsible for Station and Train duties:
Qualifications & Work Experiences
