Policy Administrator - Singapore - Prudential plc

Prudential plc

Verified Company

Singapore

3 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

Prudential's purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

In this role, you will administer and maintain a portfolio of policies of high complexity and ensure the prompt issuance of policy contracts and bills.

At the same time, you will support the team in providing administrative support in servicing the clients.

You will report to the Billing Team Lead, Enterprise Business Operations, and work closely with various stakeholders to ensure that policy contracts, premium notices and endorsement are issued within the agreed turnaround time.

Job Description:

Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes issuance of bills, policy contracts, endorsements and medical cards.
Work with different appointed Third-Party Administrators (TPAs) to ensure that clients' requested services are provided for. Ensure that clients' complaints / feedbacks are resolved with the TPAs and clients' service level agreement are met.
Participate in assigned projects / product launches and ensure that tight timelines are adhered and met.
Perform UAT, as and when required.
Coach and mentor junior administrators.
Other Adhoc assigned tasks.

Who we are looking for:
Competencies & Personal Traits

Strong interpersonal and communication skills
Meticulous and detail oriented
Able to multitask, meet tight deadlines and work in a fastpaced environment to make things happen
Enjoy working with people at all levels and across functions
Curiosity in exploring new tools and solutions to address operational needs

Working Experience
years working experience with insurers or insurance related industry