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- Design, develop, and implement Genesys CloudCX Solutions in alignment with business requirements.
- Collaborate with development and operations teams to ensure seamless deployment and integration of the Genesys platform.
- Create and maintain APIs for integration with third-party systems, enhancing customer engagement.
- Develop user interfaces and dashboards using HTML, CSS, and JavaScript to improve the customer experience.
- Lead troubleshooting efforts for complex system issues, ensuring minimal downtime.
- Participate in requirements gathering and architectural discussions to craft high-quality solutions.
- Maintain and enhance existing systems, ensuring they meet current and future business needs.
- Optimize and fine-tune Genesys systems for performance, security, and scalability.
- Document processes, workflows, and best practices for the development and deployment of Genesys solutions.
- Mentor junior team members and provide technical leadership within the team.
- 10+ years of experience working with Genesys technologies, including CloudCX.
- 5-10 years of experience with front-end development using HTML, CSS, and JavaScript.
- Strong knowledge of Genesys Cloud, Pure Engage, Pure Connect, and related APIs.
- Expertise in the development and deployment of voice, chat, email, and other omnichannel solutions using Genesys.
- Proven experience in integrating Genesys platforms with third-party tools and CRMs.
- Experience in developing custom widgets, plugins, and UIs for Genesys applications.
- Strong troubleshooting and debugging skills in complex, multi-vendor environments.
- Familiarity with cloud architectures, microservices, and containerization (e.g., Kubernetes, Docker) is a plus.
- Knowledge of security best practices for cloud-based deployments.
Genesys CloudCX Software Engineer - Singapur, Singapore - TapTalent
1 month ago
Description
Genesys CloudCX Solutions Developer
Summary: Develop and implement Genesys CloudCX Solutions, collaborating with teams to ensure seamless deployment and integration, and leading troubleshooting efforts for complex system issues.
Key Responsibilities:
Required Skills and Experience: