Principal Technical Support Engineer - Singapore - Aspen Technology

Aspen Technology
Aspen Technology
Verified Company
Singapore

2 weeks ago

Wei Jie

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Wei Jie

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Description
The driving force behind our success has always been the people of AspenTech.

What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.

You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Your Impact


Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses.

In addition, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed.


More specifically your duties will include:

  • Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
  • Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
  • Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
  • Author white paper solution articles for publication to our user community through our support web knowledge base.
  • Travel to our customer sites where required.
  • Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
  • Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
  • Support training course delivery for nonstandard courseware where required by customers by engaging in creating course content and workshop examples.
  • Provide coaching to new employees and junior team members
What You'll Need

  • A Bachelor's, Master's or PhD degree in Chemical Engineering is required
  • 7 to 10 years of previous experience in the chemical or oil and gas industries
  • Dynamic modeling, Heat Exchanger design experiences are of advantage.
  • Previous simulation and modeling experience in using Aspen Plus
  • Excellent verbal and written communication skills in English
  • Proficiency in Business Chinese and Malay will be of advantage
  • Ability and motivation to do selflearning or selftraining
  • Willing to travel 3040% time, both domestic and international.
  • Strong customer relationship and troubleshooting skills
  • Ability to work collaboratively within a team
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