Junior Operations Assistant - Singapore - ANOTECH ENERGY SINGAPORE PTE. LTD.

Description

As a Junior Operations Support, you will be responsible for assisting with operations for the ServiceNow platforms. This function includes overseeing the platform's day-to-day operations, guaranteeing system stability, and providing user reports.

Responsibilities:

Operations Support

· Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..

· Ensure proper Platform Administration and admin requests OLA fulfillment.

· Assist in troubleshooting issues and errors within the ServiceNow platform.

· Weekly report to Global Operation Group leader.

Contribution to SRE (Site Reliability Engineering) activities:

· Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,

· Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

Project involvement

· Actively participate in ServiceNow implementation and integration projects.

· Contribute to the testing and quality assurance processing during project rollouts.

Training

· Conduct regular training sessions for employees and contractors.

· Maintaining knowledge base articles for end users.

RampUp:

· Ramp Up Knowledge in ServiceNow Platform technology

· Become a Certified System Administrator

Knowledge, Skills and Experience:

· Bachelor or master's degree in information technology,

· Experience in Systems / operations / IT.

· Basic knowledge of ITSM principles

· Knowledge in Security

· Experience in IT project management, DevOps/Agile

· Fluent in English

· Excellent analytical and problem-solving skills.

· Strong communication and organizational abilities.

· Ability to document processes, configurations, and user guides clearly and effectively.

· Knowledge of programming languages like JavaScript, familiarity with HTML, CSS, and web services (REST, SOAP) is also beneficial.

· ServiceNow certification (eg. ServiceNow Certified System Administrator)