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- Documenting all communication accurately and efficiently via system tools
- Escalating issues to the correct internal departments and management as needed
- At least 2 years of experience in customer support, complaint resolution, or sales/account management, utilizing multiple communication channels (email, phone, and chat)
- Fluent verbal and written proficiency in both Japanese and English (Bilingual or N1 level language test)
- Experience working in Internet companies
- Technical and product support/troubleshooting expertise
- Data analysis skills to identify product growth opportunities
- Expert knowledge of MS Office applications (Outlook, Word, PowerPoint, Excel)
- Excellent verbal and written communication skills
Strategic Support Consultant - Singapore - LINKEDIN SINGAPORE PTE. LTD.
1 week ago

Description
Transformative Opportunity at LinkedInAbout Us
We are the world's largest professional network, driven to create economic opportunities for every member of the global workforce. Our products empower people to make meaningful connections, discover new possibilities, and gain valuable insights.
We're committed to fostering a culture built on trust, care, inclusion, and fun – where everyone can thrive.
Job Description
We're seeking a Strategic Support Consultant to deliver exceptional experiences for our enterprise customers. As a key point of contact, you'll provide timely and effective support, ensuring customers maximize our solutions and tools to meet their business objectives.
Your responsibilities will include:
Requirements
To be successful in this role, you'll need:
PREFERRED QUALIFICATIONS
In addition to the basic qualifications, we welcome applicants with:
Tell employers about your relevant skills!
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