E-commerce Specialist - Singapore - BLOOM CONCEPT PRIVATE LIMITED

Description

**POSITION: E-COMMERCE SPECIALIST
As an e-Commerce specialist, your duties will include both an operational role and a brand management role.


1.

Primary Duties :

Operations**- Order Processing: Receiving, verifying, and processing customer orders from various sales channels.

• Inventory Management: Keeping track of stock levels, updating inventory status, and ensuring accurate product availability information.
• Pick and Pack: Selecting products from the warehouse shelves and packaging them securely for shipping.
• Shipping and Logistics: Coordinating with shipping carriers, generating shipping labels, and arranging the shipment of orders to customers
• Order Tracking: Providing customers with tracking information and updates on the status of their orders.
• Returns Processing: Handling customer returns, issuing refunds or replacements, and updating inventory accordingly.
• Quality Control: Inspecting products for damage or defects before shipping to ensure customers receive highquality items.
• Customer Support: Addressing customer inquiries, resolving issues related to orders or shipments, and providing excellent customer service.
• Documentation Administration: Maintaining accurate records of orders, inventory levels, and shipping details.
• Warehouse Organization: Ensuring the warehouse is organized at all times.

2.

Additional Duties :

Brand Management**Manage all product content on e-Commerce websites/portals.

• New product listing management: enhanced content creation and listing maintenance.
• Work closely with different teams (brand owner/ graphics) to provide updated promotional content that will be shared across eCommerce platforms.
• Provide support in other areas of Media Marketing when required.
• Monitor changes in product sales to stay organized, and take required action.
• Ability to multitask and meet deadlines while maintaining attention to detail.
• Maintain accurate records for sales by channels, marketing spend, and any form of documentation as required by the company;
• Provide monthly sales reporting for all KPIs;
• Assist in the maintenance of accurate stock inventory;
• Troubleshoot and problem solve and customer queries/complaints when necessary;

Job Requirements

• 12 years of relevant experience
  preferred;
• Prior sales/customer service experience
  preferred;
• Familiar with social media use for business;
• Familiar with Microsoft Office is a must; with knowledge of Design/Photoshop is a plus.
• Good oral and written communication skills in English/Chinese and Malay
• Weekend roster (12 times/month) for duties is required.

What We Seek

• Positive attitude with pleasant personality
• Highly motivated team player

Other Information:

• Work Location: Tai Seng/Singapore
• Monday to Friday